With experience of working in small and large companies, we have been focusing our service on trust and confidence attention which is the basis for the management and reliability of the information of your company.
We offer an integral service of Infrastructure, Security and Desktop Support. with permanent adjustment to follow your business. For this we have technicians trained to listen to every day needs of users.
We have a wide range of contracts, including:
• Monthly subscription with daily, weekly or monthly preset visits.
• Monthly hours subscription to be used by demand.
• Monthly suscription for telephone and remote HelpDesk.
• Dedicated Resources - Outsourcing
We believe that the cornerstone to a company today needs to protect and safeguard your information is to have a consistent corporate network, using technologies available in the market.
How to be
File Servers
The organization of information is fundamental. This information should be kept centrally for improved cooperation and integration of the working group.
Security and Access
The information to be reliable it must also be safe. For this we consider necessary a centralized and controlled access for each user to the network.
Corporate Email
Considering the size and importance hat have today the corporate emails, is important to give it the same treatment as other company information.
Linking this information to its infrastructure.
Automatic Backups
The availability and contingency data is based on a good schedule automatic backups.
These backups should include each data to serve the business.
ERP System
Archives
E-mails
Contacts
Etc.
Workstations
As a core member of a network, the workstation must follow security policies to build infrastructure.
For this is needed: Centralized Antivirus, standard installation.
Monitoring
If you have high availability services, we provide global monitoring of infrastructure, alerting down service.
We offering different package of Corporate Support Service.
We provide support via Mail, Tickets, Telephone,Remote Access or On-Site. Depending on the urgency and type of contract.
We have teams divided into levels of technical support and expertise.
HelpDesk Level 1: Attention end users and corporate workstations.
HelpDesk Level 2 / 3. Specialized,
LOTUS DOMINO
CISCO
MICROSOFT
AS/400
We have a Ticket System where you can register and track all requests or problems of your business.
This software is developed under the standard of IT services. ITIL